Returns & Exchanges

At POM London, we want you to be completely satisfied with your purchase; however, if you are not happy with your order, we offer a 14-day return period for all unworn items in their original packaging.

1

Initiate Your Return

Log in to our returns portal using your order number and email address to select the items you wish to send back.

2

Package Your Items

Carefully place the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.

3

Ship the Parcel

Attach the provided prepaid shipping label to your package and drop it off at your nearest authorized collection point.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing